The contact point “Trop vite usé” takes on a European dimension
Since 2016, Test Achats has been tackling the issue of premature obsolescence thanks to its “Trop vite usé” online contact point, which makes it possible to report devices that have become too quickly unusable. With the support of the PROMPT project, consumer organisations in Belgium, Germany, France, Italy, Portugal, the Netherlands and Spain joined forces to collect data on consumer experiences with early obsolescence and repair.
The results of this initiative will provide insights into the issues at a consumer level which cause products to become obsolete. This information will be used as an input at several stages of the project.